Effective April 1, 2026
rkindl is a product of Integrant Advisory, LLC, a Florida limited liability company. In these Terms, "we," "us," and "our" refer to rkindl. rkindl ("Service," "Platform") is an autonomous AI-powered inside sales agent platform designed to help real estate agents and brokerages ("Client," "you," "your") manage and engage leads through automated SMS communication, lead qualification, nurturing, and analytics.
The Service leverages Claude AI technology to generate conversational responses, qualify leads using BANT scoring (Budget, Authority, Need, Timeline), identify hot/warm/cold/unqualified prospects, send personalized SMS messages, and deliver weekly narrative intelligence reports. The Service integrates with common real estate CRM platforms including Zillow Premier Agent, Follow Up Boss, BoomTown, kvCORE, and others.
2.1 Eligibility. By accessing or using the Service, you represent that you are at least 18 years old, have the legal authority to bind yourself or your company to these Terms, and are engaged in a legitimate real estate business. You must be a real estate agent, broker, brokerage, or team operating in compliance with all applicable laws.
2.2 Account Responsibility. You are solely responsible for maintaining the confidentiality of your account credentials, including your API key, webhook token, and any login information. You agree to notify us immediately of any unauthorized access to your account. You are responsible for all activity that occurs under your account, whether authorized by you or not. We are not liable for unauthorized access due to your negligence or failure to secure credentials.
2.3 Data Accuracy. You are responsible for the accuracy, completeness, and legality of all lead data you provide to the Service. This includes but is not limited to phone numbers, names, email addresses, and any other contact or demographic information. You warrant that all lead data is obtained and used in compliance with all applicable laws and regulations, including TCPA and GDPR where applicable.
2.4 Webhook Configuration. If you integrate the Service with a CRM or other system via webhook, you are responsible for configuring the webhook correctly, maintaining its security, and ensuring it complies with the data protection laws applicable to your jurisdiction. Misconfiguration may result in data loss or delivery failures, and we are not liable for issues arising from your configuration or maintenance of webhooks.
3.1 Pricing Tiers. The Service is offered under a monthly subscription model with three tiers:
Pricing is subject to change with 30 days' written notice. Changes will not apply to your current billing cycle.
3.2 Month-to-Month Billing. Subscriptions are billed monthly in advance. Your subscription automatically renews each month unless you cancel. There are no setup fees, long-term contracts, or early termination penalties. You may cancel your subscription at any time, effective at the end of your current billing cycle.
3.3 Payment Terms. You authorize us to charge your payment method on file for the monthly subscription fee on the first day of each billing cycle. If your payment method fails, we will attempt to retry. If payment remains unsuccessful after reasonable retry attempts, we may suspend or terminate your access to the Service.
3.4 No Refunds. All subscription fees are non-refundable. No refunds will be issued for partial months, unused services, or if you cancel mid-cycle. If you cancel your subscription, your access will continue until the end of your current billing period, after which it will be terminated.
3.5 Lead Overage. If you exceed your tier's lead limit, we will notify you and allow you to continue using the Service with access to upgrade your plan. We will not drop or suspend service to leads that exceed your limit; however, if overages persist for more than 30 days without an upgrade, we reserve the right to suspend your account until you upgrade.
4.1 Prohibited Conduct. You agree not to use the Service:
4.2 Lead Consent. You are solely responsible for obtaining and maintaining valid express written consent from all leads before any SMS communication is initiated. You must comply with the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), CAN-SPAM Act, GDPR, CCPA, and all other applicable laws governing electronic communications in your jurisdiction. Failure to obtain proper consent may result in regulatory fines, civil lawsuits, and termination of your Service.
4.3 Consequences of Violation. If we determine you are violating this Acceptable Use Policy, we may immediately suspend or terminate your account without refund. We will comply with law enforcement requests and regulatory inquiries regarding your use of the Service.
5.1 AI-Generated Responses. All SMS messages and conversational responses generated by the Service are created by artificial intelligence (Claude AI, developed by Anthropic) and are not written by human agents. While we use state-of-the-art AI technology, AI-generated responses may contain errors, inaccuracies, or inappropriate content despite our best efforts.
5.2 No Legal, Financial, or Professional Advice. The Service does not provide legal, financial, tax, investment, or professional advice. AI-generated responses are conversational in nature only. You are solely responsible for any decisions, actions, or consequences resulting from the Service's outputs. If a lead requests professional advice, you must escalate the conversation to a qualified human professional.
5.3 Accuracy Disclaimer. While we strive for accuracy, the Service may make factual errors, provide outdated information, or misunderstand lead intent. You are responsible for monitoring conversations and correcting or clarifying any misinformation before it harms your client relationships.
5.4 No Liability for AI Content. We are not liable for any loss, damage, or claim arising from AI-generated responses, including but not limited to lost leads, damaged reputations, regulatory violations, or civil litigation resulting from the Service's outputs. Your use of the Service and reliance on its outputs is at your sole risk.
6.1 Your Lead Data. You retain ownership of all lead data, contact information, conversation history, and business information you provide to the Service ("Your Data"). We claim no ownership rights over Your Data.
6.2 License Grant. You grant us a limited, non-exclusive, worldwide license to use, process, analyze, and store Your Data solely for the purpose of delivering the Service to you. This includes processing Your Data through Claude AI to generate conversational responses and analytics.
6.3 Data Retention and Deletion. We retain Your Data for the duration of your subscription and for 30 days after account cancellation to allow you to export your data. After 30 days, Your Data will be permanently deleted from our active systems, though backup copies may be retained for a limited period in accordance with our backup and disaster recovery procedures. You are responsible for maintaining your own backups of critical data.
6.4 Aggregated and Anonymized Data. We may use aggregated, anonymized data derived from all users' activity for research, analytics, and service improvement. This anonymized data cannot identify you or your leads and may be shared with third parties or used internally without restriction.
7.1 Best-Effort Availability. We are committed to maintaining high availability, but we do not guarantee uninterrupted service. The Service is provided "as-is" without any service-level agreement (SLA) or uptime guarantee at this stage of development. Scheduled maintenance, unplanned outages, and third-party service failures may temporarily interrupt access to the Service.
7.2 No Guarantees. We do not guarantee that:
7.3 Support. We provide support via email (hello@rkindl.com) and will address critical issues with reasonable diligence. Response times are not guaranteed. Support is provided as-is without SLA commitments.
8.1 Disclaimer of Warranties. THE SERVICE IS PROVIDED "AS-IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT IT WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
8.2 Limitation of Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
8.3 Liability Cap. OUR TOTAL CUMULATIVE LIABILITY TO YOU UNDER THESE TERMS, FROM ANY CAUSE, SHALL NOT EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, SO THIS MAY NOT APPLY TO YOU.
8.4 Your Indemnification. You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any law or third-party rights; (d) your leads' claims or complaints; (e) regulatory enforcement actions against you related to lead consent or SMS compliance; or (f) any AI-generated content used or relied upon by you.
9.1 Termination by You. You may cancel your subscription at any time by notifying us via email (hello@rkindl.com) or through your account dashboard if available. Your access will continue until the end of your current billing cycle, after which your account will be terminated. No refund will be issued for the current billing period.
9.2 Termination by Us. We may suspend or terminate your account immediately without notice if: (a) you violate the Acceptable Use Policy; (b) you engage in illegal activity or fraud; (c) payment failure persists after 30 days of notice; (d) we determine you pose a risk to the security or integrity of the Service; or (e) we receive a valid legal demand requiring account termination.
9.3 Data Export. Upon termination, you have 30 days to request and download your data in a standard format. After 30 days, your account will be fully deleted and data cannot be recovered. We are not responsible for data loss after the 30-day export period.
9.4 Survival. Sections 4 (Acceptable Use), 5 (AI Disclaimer), 6 (Data Ownership), 8 (Limitation of Liability), 9 (Termination), 10 (Governing Law), and 11 (Modifications) survive termination of these Terms.
These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflicts of law principles. You consent to the exclusive jurisdiction and venue of the state and federal courts located in Travis County, Texas, for the resolution of any disputes arising from or related to these Terms or the Service. By agreeing to these Terms, you waive any objection based on forum non conveniens or any other jurisdictional ground.
We reserve the right to modify these Terms at any time. Material changes will be notified to you via email at least 30 days before the modification takes effect. Your continued use of the Service after notification constitutes acceptance of the modified Terms. If you do not agree with any modification, your sole remedy is to cancel your subscription. Non-material changes may be made without advance notice.
12.1 Severability. If any provision of these Terms is found by a court to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if not possible, severed, and the remaining provisions will continue in full force and effect.
12.2 Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. No waiver is effective unless in writing and signed by an authorized representative.
These Terms constitute the entire agreement between you and us regarding the Service and supersede all prior negotiations, representations, and agreements, whether written or oral. If you have received a separate agreement signed by an authorized representative of the Company that conflicts with these Terms, that signed agreement will control, but only to the extent of the specific conflict.
If you have questions about these Terms or the Service, please contact us at:
rkindl (a product of Integrant Advisory, LLC)
Email: hello@rkindl.com